Every order is packed by hand. Below is how long dispatch takes, how shipping is charged, and how returns and size exchanges work. If anything here is unclear, contact us before ordering — we would rather answer a question than process a return.
Dispatch
In-stock orders leave our workshop within 3 to 5 working days of payment clearing. Orders placed on weekends or public holidays are dispatched on the next working day. You will receive a confirmation email the moment your parcel is handed to the carrier. Custom and made-to-measure pairs are made to order — see the lead time note below.
Shipping rates and delivery times
| Destination | Service | Delivery | Cost |
|---|---|---|---|
| United States | Standard, tracked | 7 – 12 business days | Calculated at checkout |
| United States | Express, tracked | 3 – 5 business days | Calculated at checkout |
| Europe | Tracked | 6 – 10 business days | Calculated at checkout |
| Rest of world | Tracked | 8 – 15 business days | Calculated at checkout |
Shipping is calculated at checkout from the destination country and the weight of your parcel, so the exact cost is shown before you pay — there are no handling fees added afterwards. Delivery times are counted from dispatch, not from the moment you order.
Tracking
Every parcel ships with a tracking number. You will receive a tracking link by email as soon as the parcel is handed to the carrier, and the same link is available in your account under Orders. If tracking has not updated for more than 5 working days, contact us and we will chase the carrier for you.
Customs and import duties
Orders shipped outside China may be subject to import duty, VAT or customs handling fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We declare parcels at their true value and cannot mark an order as a gift.
Returns
You may return unworn shoes within 30 days of delivery, in the original box with all packaging. Try shoes on indoors on a clean, carpeted floor — soles scuffed by a dance floor cannot be accepted as new. Return postage is paid by the customer unless the pair was faulty or incorrect.
How to start a return: email yeecon123@163.com with your order number and a photo of the shoes, and tell us whether you want a refund or a different size. We reply with return instructions, usually within one working day. Please do not send anything back before you have those instructions — unlabelled parcels are difficult to match to an order.
Size exchanges
A wrong size is the most common return, so we handle it as an exchange first: send the unworn pair back and we dispatch the replacement size at our own shipping cost — you cover the cost of getting the original pair to us. One free exchange per order; a second exchange is treated as a return and a new order. Not sure of your size? Check the Size Guide or send us your foot length before ordering.
Custom and made-to-measure orders
A custom pair is cut and built for one foot only and cannot be resold, so it cannot be returned for change of mind. If the fit is wrong, or the pair does not match the measurements you gave us, we will adjust or remake it once free of charge. Made-to-order pairs are usually ready to ship in 3 to 4 weeks.
Damaged or incorrect items
If a pair arrives damaged, or is not what you ordered, contact us within 48 hours of delivery — email yeecon123@163.com with photos of the shoes and the outer box. We will replace or refund in full, including shipping, and cover the return postage.
Refunds
Once a return reaches us and passes inspection, refunds are issued to the original payment method within 5 working days of approval. Your bank may take a few additional days to post the credit. Original shipping charges are refunded only when the whole order is returned because of a fault on our side.