The questions we get most often, answered plainly. If yours is not here, contact us — we reply within one working day.
How do I find my size?
Our shoes are sized in EU. Measure your foot length in centimetres (stand on paper, heel to wall, mark your longest toe) and match it against the Size Guide. If you fall between two sizes, go up for ballet and jazz flats, and keep the smaller size for tap shoes.
Do your shoes fit true to size?
Most customers order their usual EU size. Fit varies slightly by style — where a product runs small or large, the product page says so in the description.
Tap shoes are the one exception worth knowing about: they are built to hold the heel firmly, so a new pair should feel snug across the instep and will ease as the leather breaks in. If you are between sizes in a tap shoe, take the smaller one.
Can I order a custom or made-to-measure pair?
Yes. Selected styles can be made to your measurements and in your choice of leather and colour. Start from the Custom Shoes collection, or send us your measurements and we will tell you what is possible. Made-to-order pairs are usually ready to ship in 3 to 4 weeks.
How long does delivery take?
In-stock orders are dispatched within 3 to 5 working days of payment clearing, and delivery then depends on the service you choose at checkout — typically 7 to 12 business days to the United States and 6 to 10 to Europe. Full rates and times are on the Shipping & Returns page.
Do you ship worldwide?
We ship to most countries — the exact list appears at checkout once you enter your address, together with the shipping cost. If your country is not offered, contact us and we will quote a price. Import duties and local taxes are the recipient's responsibility.
Which payment methods do you accept?
The methods available to you are shown at checkout before you confirm the order — typically major credit and debit cards, and PayPal where your country supports it. All payments are processed over an encrypted connection; we never store your card details.
Can I return or exchange an order?
Unworn shoes can be returned within 30 days of delivery, in the original box. A size exchange is usually the quicker route: send the pair back and we dispatch the replacement size at our shipping cost — the first exchange is free of that charge. Contact us with your order number and the size you need. See Shipping & Returns for the full policy.
How do I track my order?
Every parcel ships tracked. You will receive a tracking link by email once your parcel is handed to the carrier, and you can also check order status under My Account. If tracking has not moved for more than 5 working days, contact us and we will chase the carrier.
Are these shoes suitable for beginners?
Yes. Every style is built for class use as well as performance — the difference between our entry and advanced styles is the sole and support, not the finish. For a first pair, most dancers start with a canvas ballet flat or a Mary Jane tap shoe in black; both are forgiving while your feet get used to the shoe.
Do you offer studio or bulk pricing?
For dance schools and studios ordering multiple pairs, send us the styles, sizes and quantities through our contact form and we will come back with a quote, usually within two working days.